GENTLE BABY CARE
FOR BABY + DURING PREGNANCY
Returns, Refunds & Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Brooklyn Funk Factory LLC, Attn: MOGI MOUSSE® 481 Warren St, Suite 4B, Brooklyn NY 11217, USA
SHIP YOUR RETURN
To return your product, you should mail your product to: Brooklyn Funk Factory LLC, Attn: MOGI MOUSSE®, 481 Warren St, Suite 4B, Brooklyn NY 11217, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Currently we only ship within the USA.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
OUR SHIPPING METHODS
We ship via United States Postal Service [USPS].
BUSINESS DAYS & HOLIDAYS
Orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day otherwise it will be processed the next day. All orders ship Monday - Friday, excluding federal holidays within the United States.
Packages do not ship on the following holidays:
New Year's Day
Martin Luther King Jr. Day
4th of July
It usually takes 2-3 business days for our packages to arrive at it's destination.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the carrier's site. To track the order, click on the tracking number link in the e-mail.
For more information or questions, please email us.