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Frequently Asked Questions
Can pregnant or breast-feeding women use your products?
Yes, we make a Baby Butter and Baby Wash. These two products are especially made for newborns, small children, for pregnant women, and breast feeding women. Our products are all natural, yet essential oils are very powerful and some are not suited for babies, during pregnancy, or the breast feeding period. Consult your doctor before using other products of our skincare collection.
When can children start using your products?
Infants and small children of age 0-3 yrs. should only use our Baby Butter and Baby Wash. These two products are safe and made with ingredients suited for children. Our products are all natural, yet essential oils are very powerful and some are not suited for infants, babies, and young children. Consult your doctor before using other products of our skincare line on your young child.
Does your skincare have healing properties?
Yes, our products have proven to assist healing many skin conditions. MOGI MOUSSE® products help especially individuals with severe dry skin and scalp, skin allergies, eczema, dermatitis, and psoriasis, scarred, aging, burned skin and damaged tissue. Learn about all benefits of MOGI MOUSSE® here.
What is the shelf life of your products?
The shelf life for an unopened product is 12 months, since we do not use synthetic chemical preservatives. However, we strongly recommend that the product be used within 3-6 months of opening. The life and efficacy of the product is helped by storing it in a cool, dry place away from sunlight, and using the attached spatula.
My product has changed in color and scent. Is this still ok to use?
Natural products can occasionally change in color, as the oils and extracts within are exposed to air, temperature changes and light. Slight changes in color are ok. However, if the product has a bad odor or become murky, it is best discarded. To avoid rapid degradation of product, please store the product in a cool, dry place away from sunlight, and use the attached spatula.
Are your products hypoallergenic?
Yes, our products are known to be perfect for individuals with hypersensitive, and problematic skin, due to our all natural and pure ingredients. That does not mean, that individuals with severe allergies to ingredients we use are safe to use our skincare.
Are all your products natural?
Yes, our products are 100% natural. All of our ingredients are derived from plants, and there are no sulfates, parabens, phthalates, silicones, PEGS, GMO, gluten, fillers, dyes, fragrances, and any other kind of synthetics and chemicals in our products.
Are you cruelty-free?
Yes, we do not test on animals. We also require our suppliers to pledge that they do not test on animals. We are certified vegan and cruelty-free by PETA and we are a member of their "Beauty without Bunnies" program.
Are your products gluten-free?
Yes, our products are gluten free.
Are your products fragrance-free?
Yes, we do not use any fragrances in our products. The unique scent in each of our products comes from the blend of pure and natural essential oils.
Do you sell and ship worldwide?
No, at the moment we sell and ship only within the United States.
Do you mass produce in factories?
No. All our products are handcrafted in our own facility in Brooklyn, New York to ensure highest quality skincare.
What is your production process?
We do not alter, heat, or melt our ingredients, therefore all nutrients are kept.
How do you know your skincare is safe?
Each product we sell has been tested on humans before we bring it to the market. We strictly follow our certified organic and vegan supplier's dilution and safety guidelines for each ingredient.
Do you have samples?
Yes. Samples are free, and shipping fees will be added when you place the order. Please attach details about your skin concerns/issues, and a list of the products you would like to try in the attached note field at check out. We will then send you a package in the mail. Order samples here.
I have additional questions ...
We are happy to answer all your questions. Please fill out the email form on our contact page.